www.nycfuton.com offers a 7 day Return Policy starting on the day
when the merchandise is received by a customer, so buy with
confidence! You may return an item, excluding any shipping and
Handling charges, within a period of 7 days according to the
- All returns must be doubled boxed (manufacturer's box inside a
shipping box) and authorized by www.nycfuton.com. Please contact our
customer service department for return authorization number and
instructions prior to shipping merchandise back. Enclose the original
receipt or a copy of it with your return. Also enclose a brief letter
of explanation of return and state your request for either a refund or
an exchange. Please include the authorization number on this letter
and not on the outside of the box. Never write anything on the
- Refunds, exchanges and returns may only be made within 7 days of
receiving. the merchandise if return is in original mint (brand new).
- Returns of non-defective opened merchandise are subject to a
minimum 15% restocking fee.
- All returns will not have a restocking fee if provided merchandise
is returned in unopened condition (brand new) within 7 days! If the
package is opened there is a minimum 15% restocking fee.
- Any product, which appears to have an initial defect within 7 days
of delivery, may be returned for a replacement (for the identical
model only) without being subject to any restocking fees.
- RMA numbers are valid 7 days and the product must reach our
warehouse before then. A delay will result in complete forfeiture of
your credit. Products sent back without valid RMA numbers will not be
- Any merchandise returned to us unauthorized will be REFUSED.
- NOTE: Customer is responsible for shipping charges on returns.
- Shipping and handling expenses are non-refundable (including all
refused and unaccepted packages).
- All merchandise must be returned in original manufacture packaging.
- All supplied manufacture accessories must be included in original
factory packaging when returning the item. Failure to return all or
any supplied accessories will result in complete forfeiture of your
- Original manufacturers warranty cards and paperwork must be blank.
- Claims must be made within 7 days of receipt of merchandise.
Customer is responsible for inspecting merchandise contents and
condition within those 5 DAYS.
- Order cancellation of all items after delivery was scheduled, will be charged a 15% fee.
- No partial returns when buying with Packaged deals: Everything
must be returned. WE ARE WILLING TO EXCHANGE ANY DEFECTIVE products.
All returns are subject to inspection.
- In the event any of these conditions are not adhered to, we
reserve the right to either refuse the return, or to charge a nominal
restock fee of no less than 15% depending on the condition of the
- Returns typically take 5-7 business days to process, and credits
should be posted within 14 days of receipt. Please note that we are
not responsible for returns lost by the shipping company.
- Return or order cancellation of special order items will be charged up to 50% to 65% restock fee. The amount is determined by the manufacturer/supplier of the product.
All orders are processed upon receipt. Normal processing can take
24-48 hours, and upon verification & approval, your merchandise is
shipped out immediately. If you live within 150 miles from Brooklyn, 11220 we
offer delivery service, where they can bring the merchandise into your
home and assemble it at an extra charge.
To utilize this service simply write in the
comments section of the order form that you want to utilize the
delivery service and specify if you have an elevator building or how
many flights of stairs you have. All merchandise is shipped out in
a box with instructions on how to
assemble the goods. Shipping is free within the 5
boroughs of New York City (Brooklyn, Queens, Manhattan, Bronx and
Staten Island). All other areas must email us for a freight quote.
All products have 5 year warranty only when the item is delivered and installed by our drivers.
Out of new York State :
offers convenient shipping methods for delivery within the continental
United States only. Please keep the following in mind when choosing a
delivery method: shipping times represent the time it normally takes
your package to arrive from the day we actually send it out, not from
the day you submit your order. Additionally, processing & shipping
times do not include non-business days (i.e., Saturdays, Sundays, &
holidays). For example, an order for FedEx 2nd day delivery placed on
Thursday could take until Tuesday to arrive at its destination,
assuming processing is completed within 24 hours and the package ships
out on Friday (Friday + 2 business days = Tuesday). It could take
longer if the order cannot be processed in time to be shipped out on
Friday. The same is true for the other delivery options.
The tracking number is automatically e-mailed to you and after the
package leaves our warehouse, you may check its status online at
www.fedex.com or via phone at 1800 GO FEDEX.
Please address all authorized returns, freight prepaid and INSURED, to:
169 54th Street, #20
Brooklyn, NY 11220